Marketplace FAQ and Help

Below are some frequently asked questions with their answers and help topics for the PriceCharting marketplace.

 

General Policies

Is there a guarantee?

Yes. We guarantee you will get the item you order or your money back.

Read all the marketplace guarantee details.

How much is shipping?

Shipping is free for all items. All shipping costs are included in the price of the item.

What can be bought and sold on the marketplace?

Can: Any video game, video game console, and the most popular game accessories like first party controllers, memory cards, Skylanders, amiibo, etc.

Cannot: At this time you can't buy or sell video game lots, game memorabilia, or gaming items with no listing on our site. You can't sell reproductions, fakes, or import games.

If you think we're missing an item that should be included please let us know.

What countries are supported?

USA and Canada. For now, the marketplace only supports buyers and sellers in the USA and Canada.

We plan to add support for other countries in the future. We don't have an exact timeframe for international support though.

What is the return policy?

All sellers on the marketplace agree to offer a 14 day money back guarantee. The 14 days starts from date the item was shipped by the seller.

Buyers are responsible for paying any return shipping costs.

 

Selling

What are marketplace fees?

Creating an account is free.
Creating a listing is free.
Selling an item is free.
You only pay a payment processing fee of 2.9% + 30¢

See how much you would save compared to eBay or Amazon with our side-to-side fee comparison.

How much will I receive for shipping?

$0. All domestic orders receive free shipping. You should factor shipping costs into your listing prices.

You will receive extra money for orders shipping internationally. See the full list of extra amounts based upon the type of item.

How will I know when my item sells?

You will receive an email when one of your items sells.

The email will include all the shipping and payment information needed to mail the game to the buyer.

What are the shipping and communication expectations for sellers?

Shipping: Sellers should ship items within three business days.

Communication: Sellers should click 'mark as shipped' on each sale to notify buyer when it is sold. Sellers should respond to all emails within one business day.

How do I get paid?

Buyers pay via credit card, debit card or PayPal. You receive the funds in your bank account.

Payment fees are 2.9% + 30¢. All payments are processed using PayPal.

What are seller requirements?

You need a valid bank account. You must live in the USA or Canada.

Bank account details are needed to verify sellers and for transferring payments received. We will not charge anything to your bank account.

Do listings expire?

Yes, listings can expire. Listings will expire 30 days after they are posted if your seller reputation falls below 95% or you haven't logged into your account for more than a month.

If you maintain 100% reputation, login frequently to check listings, or edit your listings they will not expire.

We do this so good sellers can keep their listings up as long as they like, but bad sellers or those who abandon their listings will have them removed.

What is a "descending price auction" and how does it work?

The price of your item will automatically decrease until it sells.

You choose the start price and the minimum price. The listed price is slowly lowered towards the minimum until someone buys it.

Read more details and benefits descending price auctions.

Does PriceCharting offer tools for large sellers?

We offer several tools to make selling easier for large sellers. You can make new listings and manage existing ones:

Manually
Uploading an inventory file
API (coming later)

Why was my offer "evicted"?

Inaccurate offers will be evicted from the site. They are deceptive to buyers and cause a bad experience.

Mario Kart 64 listed as Super Mario 64 is inaccurate.
Reproductions are inaccurate. Do not sell them.
An item with writing on it, listed as "No blemishes" is inaccurate.
A photo showing disc only, but listed "with Box + Manual" is inaccurate.

How does PriceCharting make money if listings are free?

We have some ads on the site and sell premium features to retailers

Our costs to run the site are very low so we pass these onto the community. We have no plans to charge for selling individual games.

How do I ship orders to Canada?

Shipping to Canada is very straight forward. There is one short form required You can fill out the forms & pay online. Read some tips and see a customs form example.

Can I pause my listings while on vacation?

Yes. You can go on vacation. All your listings will be unavailable for purchase until you return.

 

Buying

What payment methods are accepted?

You can buy games with a valid debit card, credit card or PayPal. We don't accept any other payment methods at this time.

How do I ask the seller a question before making a purchase?

Click the "ask seller a question" link on any offer page. You need to be logged in in order to use this feature.

How do conditions work?

Sellers list items as "New", "No Blemishes", or they list the specific problems. We don't use subjective terms like "Good" or "Acceptable".

You might see a listing with a condition of "Writing, Stickers, Scratched Cover". Or maybe "Stickers". The conditions are objective facts. And you can filter your results to include any condition rating.

Listings without a condition should be considered "normal wear". It won't be perfect, but it doesn't have any of the explicit problem conditions.

How are boxes & manuals handled?

Sellers choose what is included with the game when they make the listing. They check boxes for "game", "box", "manual", and "other".

You can filter your searches to include only items with particular items included. And every listing clearly states what you will receive.

Do Canadian buyers pay extra for shipping?

Shipping internationally costs extra. Buyers pay these additional costs. Games are $3-10 extra depending on item and the cost to ship it. Consoles are $25 extra.

$3 items: Discs and portable games without boxes
$10 items: All other games
$25 items: Consoles

This additional fee is already included in the price you see on the marketplace.

Any customs and duties are the responsibility of the buyer. Please do not ask sellers to mark "gift" on customs forms.

 

Account Management

How do I change my username?

Visit account settings.
Click the "change username" link.
Enter your desired username.

How do I see my past purchases?

Direct link: Purchase History.

Navigation:
Click My Account in upper right corner of screen.
Click "Buying" tab.

How do I see my items for sale?

Direct link: My Listings.

Navigation:
Click My Account in upper right corner of screen.
Click "Selling" tab.
Click "Active Items" link on left.

How do I see my sold items?

Direct link: My Sales.

Navigation:
Click My Account in upper right corner of screen. Click "Selling" tab.
Click "Sold Items" link on the left.

 

Reputation & Feedback

Do users have feedback or ratings?

All users have a 'reputation' score based upon their activity on the marketplace. For each transaction the buyer and seller gets a chance to rate each other.

Users with a high reputation score are more trustworthy.

You can see the reputation score next to a user's name on the marketplace.

Read full reputation details.

How do you increase your reputation?

Be a good buyer and seller.

Buying stuff on the marketplace and being pleasant to deal with is the easiest way to increase your score.

Selling stuff with accurate descriptions, fast shipping, and good communication earns you reputation too.

You also get reputation points your first two account anniversaries if your account is in good standing.

How do you lose reputation?

Be a jerk to deal with.

Buying stuff and being unreasonable, returning lots of items, and leaving unwarranted feedback for other users are very easy ways to lose reputation.

Selling stuff with inaccurate descriptions, bad photos, slow shipping, and/or bad communication are easy ways to lose reputation.

How do I leave feedback for another user?

Click My Account in upper right corner of screen.
Click "Selling" or "Buying" tab depending on if you bought or sold the item.
Click "Leave Feedback" link for the item.
Click "Leave Feedback" link on the item page.

Why does it cost reputation to leave negative feedback?

Negative feedback is serious. It can rightly or wrongly ruin a user's reputation and ability to transact on the marketplace.

By making negative feedback cost something, it ensures people leave accurate feedback.

The vast majority of transactions will receive "Great" ratings and users will quickly gain reputation. Leaving an occasional negative rating, when warranted, will have negligible impact on a good user.

Users who consistently leave or receive negative ratings are a problem on the marketplace. They will have low reputation scores.

 

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